She was most likely doing her best, this was just not the career field for her. The front desk was completely unhelpful with information on this or any other information for that matter. Upon arrival, there was the notification of the $100 deposit, which was refundable (understandable) and then the $111.00 "resort fee". It seemed like a reasonable deal for what I needed. This hotel was booked for a conference being held at UNLV. I am still trying to work this out so I can get this submitted to my work.… There are summary charges with categories that do not match the itemization. Now, looking at a receipt, it doesn't make sense. I called a second time and waited on the line for them to send it. I called a few hours later asking for one, and they said they would send it. Upon check out the front desk was unable to provide me a receipt. They do not let food delivery drivers deliver to the room. I got yelled at by a security dude to take my hood off because I came in from out the cold. I have never seen carpets that bad anywhere. I had to call and ask for a confirmation email for the stay when I booked it. I was coming into town for a conference and all of the conference hotels were booked so I picked this hotel. I found all of the professional communication severely lacking.
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